Arohan Merch follows a strict no-cancellation, no-refund, and no-return policy for customised products, in line with established industry standards for made-to-order and bespoke merchandise. Customers are strongly advised to review all order details with utmost care before confirming and paying for any order.
2.1 Cancellation Window — Standard (Non-Customised) Orders
For non-customised, standard in-stock products, a cancellation request may be considered under the following conditions:
Arohan Merch reserves the right to accept or decline any cancellation request at its sole discretion based on fulfilment status at the time of the request.
2.2 Cancellation Policy — Customised & Branded Orders
Customised, personalised, or branding-related orders are subject to the following strict cancellation terms:
Order Stage | Cancellation Permitted? | Conditions & Notes |
Order Placed — Payment Received | Conditional | Cancellation may be considered only if artwork has not yet been submitted or reviewed by our design team |
Artwork Under Review | Conditional | Possible before a digital mockup has been generated and issued to the customer |
Digital Mockup Shared with Customer | Not Permitted | Once the mockup is issued, the order is locked and cancellation is not allowed |
Customer Approval Obtained | Not Permitted | Formal customer approval locks the order; production will commence |
Production Initiated | Not Permitted | Strictly prohibited under any circumstances once production has begun |
Goods Dispatched | Not Permitted | No recall or cancellation is possible post-dispatch |
2.3 No Return Policy
Arohan Merch does not accept return of any products once delivered to the customer. This policy applies to all product categories, including standard merchandise, customised products, apparel, promotional items, and branded stationery. Customers are advised to:
2.4 No Refund Policy
All payments made to Arohan Merch are non-refundable, except in the following specific and documented circumstances:
In all eligible refund cases, the refund shall be processed to the original payment source within 7–10 business days, subject to bank and payment gateway processing timelines. Refunds shall not be made via cash, cheque, or alternate payment methods.
2.5 No Replacement Policy
Product replacement is not offered as a standard policy. In the rare event of a manufacturing defect or quality concern, customers must contact our support team within 48 hours of delivery with photographic evidence of the defect. Such claims will be reviewed on a case-by-case basis at the sole discretion of Arohan Merch.
2.6 Customer Responsibility Prior to Order Confirmation
Given the no-return, no-refund nature of our policy, customers acknowledge and accept their responsibility to:
Note: Orders once confirmed and paid for are treated as final and binding. Arohan Merch shall not be responsible for any dissatisfaction arising from customer oversight during the review process. |
