Arohan Motors Pvt. Ltd. (“Arohan Merch”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our official website and services. By using our website, you consent to the practices described in this policy.

4.1  Information We Collect

When you visit, browse, or place an order on the Arohan Merch website, we may collect the following categories of information:

4.2  Purpose of Data Collection

Your personal information is collected and used solely for legitimate business purposes, including:

• Processing, confirming, and fulfilling your orders
• Communicating order status, dispatch updates, and tracking information
• Providing customer support and resolving queries or concerns
• Sending transactional emails, invoices, and order confirmations
• Improving website functionality, user experience, and product offerings
• Complying with legal, regulatory, and tax obligations under Indian law

4.3  Payment Security & Razorpay

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. Arohan Merch does not store, access, or retain any sensitive payment information such as card numbers, CVV, bank account details, or UPI credentials. All such data is processed and encrypted by Razorpay in accordance with applicable payment security standards.

4.4  Data Sharing & Third Parties

Arohan Merch does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. Limited data sharing may occur in the following circumstances:

• Logistics Partners: Shipping address and contact details shared with courier partners solely for delivery purposes
• Payment Gateway: Order amount and transaction data shared with Razorpay for payment processing
• Technology Platforms: Website infrastructure providers process order and customer data in accordance with their privacy policies
• Legal Compliance: Data may be disclosed to government or law enforcement authorities if required under applicable Indian law

4.5  Cookies & Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to collect anonymised data about website traffic, user behaviour, and performance metrics. This data helps us improve the website experience and optimise content for our customers. Cookies do not collect personally identifiable financial information. You may configure your browser settings to disable cookies, although this may affect certain website functionalities.

4.6  Data Retention

Customer data is retained for the duration necessary to fulfil orders, provide customer support, and comply with legal and regulatory obligations. Order records and invoices may be retained for a minimum of 7 years in accordance with Indian tax and accounting regulations under the Income Tax Act and GST laws.

4.7  Your Rights & Data Concerns

You have the right to request access to, correction of, or deletion of your personal data held by Arohan Merch, subject to applicable legal requirements. For any privacy-related concerns, data access requests, or grievances, please contact our support team:

4.8  Policy Updates

Arohan Motors Pvt. Ltd. reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be published on the official website with a revised effective date. Continued use of the website after such changes constitutes acceptance of the updated policy.