Arohan Merch fulfils orders across India through reputed courier and logistics partners. This Shipping & Delivery Policy outlines the applicable timelines, charges, and conditions for all orders placed through our official website.
3.1 Shipping Coverage
We currently ship to all major cities, towns, and PIN codes across India. Delivery availability to specific remote, rural, or restricted locations is subject to courier partner serviceability and may involve additional timelines or charges. Customers are advised to confirm serviceability for their PIN code at the time of placing the order.
3.2 Shipping Charges
Shipping is charged separately and is not included in the product price unless explicitly mentioned otherwise during checkout or in a specific promotional campaign. The applicable shipping charges are:
Note: Free shipping, if offered, will be explicitly communicated at the time of the campaign or promotion. Standard orders shall attract applicable shipping charges. |
3.3 Estimated Dispatch & Delivery Timelines
Order Type | Est. Dispatch Time | Est. Delivery — Metro Cities | Est. Delivery — Non-Metro / Tier-2 & 3 Cities |
Standard In-Stock Products | 2–4 Working Days | 3–5 Working Days | 5–8 Working Days |
Customised / Branded Orders | After production completion | 3–5 Days after dispatch | 5–8 Days after dispatch |
Bulk / Corporate Orders | As communicated at order stage | Based on quantity & location | Based on quantity & location |
Note: All timelines are indicative estimates and may vary. Working days exclude public holidays and Sundays. Customised order timelines commence after receipt of final customer artwork approval. |
3.4 Order Tracking
Upon dispatch, shipment tracking details shall be shared with the customer via the registered email address or SMS, wherever available and applicable. Customers may use the provided tracking number on the courier partner’s official website to monitor delivery status. Arohan Merch is not responsible for tracking information delays on the courier partner’s platform.
3.5 Delays & Force Majeure
Arohan Merch shall not be held liable for delivery delays caused by factors beyond its reasonable control, including but not limited to:
In the event of significant delays, Arohan Merch will make reasonable efforts to communicate updated estimated timelines to the customer.
3.6 Failed Delivery & Return to Origin (RTO)
If a shipment is undelivered due to customer unavailability, an incorrect address, or refusal to accept delivery, the package may be returned to origin (RTO) by the courier partner. In such cases, re-dispatch charges shall apply and are payable by the customer. Arohan Merch shall not be liable for perishable or time-sensitive goods affected by RTO situations.
